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Gateway & Sensor
FAQs
Gateway
What happens if I can’t connect the portal?
Ensure gateway has adequate LTE cellular reception.
How do I maintain the gateway?
Clean gateway every 3-6 months with a dry cloth and remove any dust or debris on box, cables and antennas for optimal performance.
How do I get optimal signal?
Ensure the gateway is centrally located to all sensors, and or group of sensors.
Sensor
How do I replace the battery?
To replace the battery, rotate the rear cover and replace with a new CR2477X. This battery operates in wider temperatures and lasts longer, to order a new battery contact info@cogo.global.
How do I perform a factory reset?
Press the hidden button for 10 seconds, a solid red light will appear then release. This will reboot the sensor to factory settings.
